Delivery and Shipping

Our online store kraitofficial.com offers delivery in Estonia, the European Union, and internationally.

1. Delivery Areas

1.1. Estonia

We deliver throughout Estonia. Delivery time is usually 2-5 business days.

1.2. European Union

We deliver to all European Union member states. Delivery time is usually 5-14 business days, depending on the destination country.

1.3. International Shipping

We also ship outside the European Union. Delivery time is 10-30 business days, depending on the destination country and selected shipping method.

Note: Some countries may require customs duties or VAT, which are the customer’s responsibility.

2. Shipping Methods

We use the following shipping partners:

• Estonian Post: within Estonia and internationally
• Courier Services: faster delivery in Estonia and some EU countries
• Other Shipping Services: depending on the order location

The shipping method is selected during order placement. All shipping methods are secure and provide tracking capabilities.

3. Delivery Times

Delivery times are approximate and calculated in business days (Monday – Friday, excluding holidays):

Region	Delivery Time
Estonia	1-3 business days
Finland, Latvia, Lithuania	3-7 business days
Other European Union	5-14 business days
International	10-30 business days

Important: Delivery time begins after payment confirmation and order shipment. If the order is placed on weekends or holidays, delivery begins on the next business day.

4. Shipping Costs

4.1. Estonia

Shipping costs within Estonia are as follows:

• Standard Shipping: from €4.99
• Express Shipping: from €9.99 (1-2 business days)

4.2. European Union

Shipping costs to EU countries:

• Finland, Latvia, Lithuania: from €9.99
• Other EU: from €14.99

4.3. International

International shipping costs are calculated individually during order placement, depending on the destination country and package weight.

Exact shipping costs are displayed during order placement before payment.

5. Tracking

After shipping your order, we will send you an email with a tracking code. Using the tracking code, you can track your order’s progress on the shipping partner’s website.

If you have not received a tracking code or have questions about shipping, please contact us: info@kraitofficial.com

6. Delivery Address

Please carefully check the delivery address before confirming your order. If the address is incorrect, it may delay delivery or cause additional costs.

You can change the delivery address during order placement or by contacting us immediately after order confirmation (if the order has not yet been shipped).

7. Delivery Problems

7.1. Delayed Delivery

If your order is delayed, we will notify you as soon as possible. Most delays are related to:

• Bad weather
• Customs procedures (international shipping)
• Holidays and increased order volume
• Circumstances beyond our control

7.2. Lost or Damaged Packages

If your order is lost or damaged during shipping:

• Contact us immediately: info@kraitofficial.com
• Provide the order number and problem description
• Submit photos of damage if necessary

We will resolve the issue quickly and, depending on the situation, offer:

• Product replacement
• Refund
• Reshipment

8. Delivery Confirmation

When the order has arrived:

• Check the package appearance before accepting
• If the package is damaged, note this in the delivery confirmation
• Open the package carefully and check the product condition

If the product is damaged or missing, contact us within 48 hours.

9. Shipping Restrictions

Some products may have restricted shipping areas or may require special shipping (e.g., large or fragile products). Such restrictions are noted in the product description.

10. Contact

If you have questions about shipping, please contact us:

ERX OÜ
Email: info@kraitofficial.com
Address: Turu 34-207, 51004 Tartu linn, Tartu maakond, Estonia

Last updated: December 6, 2025